Ground Operations Duty Manager

Job Description

Let your career take off with the World’s Leading Airline, Etihad Airways. Work in the forefront of the airline and travel industry, with the airline that has reimagined the flying experience through its pioneering products and services.

If you would like to be involved in a true, transformational journey, now is the time.

As a Ground Operations Duty Manager, you will be reporting to the Hub Operations Manager responsible for oversight of the 24x7 Hub Terminal Operations and all aspects of guest handling/terminal services. You will be responsible for the safety, security, Net Promoter Score (NPS), on time performance, mishandled baggage, disruption management and operational delivery of agreed SLAs by third party supplier(s) on their shift. You will work in consultation with the Hub Operations Manager to deliver operational plans agreed and coordinated with the Etihad Network Operations Centre (NOC), Hub Control Centre (HCC), and other key stakeholders.

Accountabilities

• Represent the interests of Etihad on all matters of brand, reputation, guest experience, service recovery and emergency/incident management
• On-shift responsibility for the Safety, Security, On Time Performance of Terminal Services, providing airline oversight of all Etihad services delivered within the airport environment
• Monitor & manage the service delivery of third-party suppliers/ground handlers in line with service level agreements (SLAs), ensuring that deviations are dealt with in a timely manner and corrective action is taken
• Establish a strong culture of communication with peers, leadership, suppliers and airline control centers for proactive planning and safe and secure delivery of the flight schedule
• Ensure that all safety and security occurrences, errors, hazards, near misses are reported through established reporting systems for mitigation or elimination, in accordance with company procedures and applicable regulations
• Responsible for the effective management of safety and security outcomes on a shift basis through hazard identification, risk assessment safety and compliance monitoring and reporting
• Maintain awareness of aircraft turnaround activity through regular communication with Aircraft Dispatch and Load Control, ensuring effective coordination, exchange of information and visibility between applicable operational areas.
• Ensure risks and hazards are identified, assessed and that medium or higher-level risks and hazards are escalated to appropriate management or executive level personnel
  
  

Qualifications

• Minimum Degree Education
• Minimum 5 years relevant experience in airline or ground handling operations (in a passenger services function), preferably in a supervisory/management capacity
  
  

Additional Information

Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.

To learn more visit www.etihad.com

Recruitment Fraud Alert

Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.

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