Ground Operations Controller

Synopsis



Let your career take off with the World’s Leading Airline, Etihad Airways. Work in the forefront of the airline and travel industry, with the airline that has reimagined the flying experience through its pioneering products and services.

If you would like to be involved in a true, transformational journey, now is the time.

As a Ground Operations Controller, you will perform a wide range of activities to support, develop, review, update, and deliver ground operations training. You will support station start up, terminal and service provider changes through delivery of training and on-site support, targeting safe and secure ground handling operations. You will also assess, report and escalate load control, ground operations and training non-compliance.

Accountabilities

• Arrange and deliver ground operations training to Etihad and third-party service provider personnel as required, including manual load control, load control system, freight application, electronic forms and centralized load control (CLC) coordination.
• Develop and maintain Ground Operations below wing training content in line with company policies and procedures, and regulatory requirements.
• Maintain training records in line with company and regulatory requirements for all below-wing training delivered by Etihad Ground Operations.
• Deliver remote and on-site oversight and support for station startups and ground handling agent changes, targeting safe, secure and compliant aircraft handling, CLC coordination and related functions.
• Provide appropriate feedback to line manager on progress and any issues relating to training and below-wing readiness for new station start-ups and ground handling service provider changes.
• Perform the functions of Business Solutions Specialist - Load Control Systems, where required to support cross-functional utilization in the interests of efficiency and continuity.
  
  

Education & Experience

• High school diploma
• 5 years of airline and/or GHA experience, including a minimum of 3 years in load control or related ground operations scopes
• Demonstrable knowledge of load control, including aircraft type characteristics and differences
• Experience in load control and/or dangerous goods training
• A high standard of verbal and written English
• Good interpersonal and communication skills
• Competency in using Microsoft Office
  
  

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad’s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!

To learn more, visit etihad.com

Recruitment Fraud Alert

Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.

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