General Services Officer

Job Description

Job Purpose

The General Services Officer is responsible for managing travel arrangements, bookings, and employee-related services to ensure smooth operational support for staff and humanitarian missions. The role ensures efficient, cost-effective, and policy-compliant services that enable employees to focus on delivering the Foundation’s charitable and humanitarian objectives.

Key Responsibilities

Travel & Booking Services

• Coordinate domestic and international travel arrangements, including flight tickets, hotel reservations, visas, and ground transportation.
• Liaise with approved travel agencies and service providers to ensure timely and cost-effective bookings.
• Ensure all travel arrangements comply with the Foundation’s travel policies and approval procedures.
• Manage travel documentation, itineraries, and related records.
• Support emergency and last-minute travel requirements for humanitarian missions.
  
  

• Provide comprehensive employee services, including ID cards, access passes, accommodation coordination, and relocation support where applicable.
• Support new hires and visiting staff with travel, accommodation, and logistics arrangements.
• Act as a focal point for employee inquiries related to travel and general services.
  
  

• Monitor service quality and costs related to travel, accommodation, and employee services.
• Assist in negotiating rates and service-level agreements with vendors and service providers.
• Maintain accurate records of bookings, expenses, and contracts.
  
  

• Prepare reports related to travel expenses, service usage, and operational activities.
• Maintain accurate documentation and ensure confidentiality of employee information.
• Support internal events, meetings, and official missions as required.
  
  

• Ensure compliance with internal policies, safety standards, and relevant local regulations.
• Coordinate with internal departments to support programmatic and field requirements.
• Assist in audits and reviews related to general services and travel operations.
  
  

• Bachelor’s degree or diploma in Business Administration, Hospitality, Travel Management, or a related field.
• Minimum of 3–5 years of experience in general services, travel coordination, or employee services.
• Prior experience in a non-profit, governmental, or humanitarian organization is an advantage.
  
  

• Strong coordination and organizational skills.
• Excellent communication and interpersonal abilities.
• Ability to handle urgent and high-volume travel requests.
• Attention to detail and cost-conscious approach.
• Proficiency in MS Office and booking/travel management systems.
• Ability to work in a multicultural and fast-paced environment.
  
  

• Commitment to humanitarian and charitable principles
• Integrity, accountability, and professionalism
• Service-oriented mindset
• Respect for cultural diversity