Front Office Receptionist

We are looking for a Front Office Receptionist to serve as our guests’ first point of contact and manage all aspects of their accommodation.

Front Office Receptionist responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

Responsibilities

• Perform all check-in and check-out tasks
• Provide exceptional customer service by addressing inquiries, concerns, and requests in a courteous and professional manner.
• Assist in resolving customer complaints and issues or escalating them to appropriate personnel.
• Manage online and phone reservations
• Assist with administrative tasks, including sorting mail, filing documents, and maintaining office supplies.
• Coordinate courier services, package deliveries, and mail distribution.
• Inform customers about payment methods and verify their credit card data
• Welcome guests upon their arrival and assign rooms
• Register and log visitor information, issue visitor badges, and ensure security protocols are followed.
• Notify employees of visitor arrivals and maintain a log of visitors for security purposes.
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

• High school diploma or equivalent; relevant certifications or coursework in hospitality or administration are advantageous.
• Proven experience as a Front Office Receptionist or in a similar customer-facing role.
• Excellent verbal communication and interpersonal skills to interact with a diverse range of individuals.
• Professional appearance and demeanor.
• Strong organizational skills to manage appointments, tasks, and incoming visitors.
• Proficiency in using office equipment, including telephones and computer systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Customer-oriented approach with a focus on providing outstanding service.
• Attention to detail to accurately record visitor information and messages.
• Problem-solving skills to address unexpected situations and inquiries.
• Adaptability to changing schedules and office needs.
• Ethical conduct and professionalism in representing the company.
• Fluency in English; knowledge of additional languages is advantageous.