Front Desk Agent - Arabic Speaker 16D25

As a Front Desk Agent specializing as an Arabic Speaker, you will be the first point of contact for guests visiting our establishment. Your friendly and professional demeanor will ensure that our guests have a positive experience from the moment they arrive. Fluent in both Arabic and English, you will communicate effectively with our diverse clientele, providing information, answering queries, and resolving any issues they may have. Your attention to detail and ability to multitask will be crucial in managing the front desk operations smoothly. Join our team and help us deliver exceptional service and hospitality.

Responsibilities

• Welcome guests in a warm and friendly manner upon their arrival.
• Efficiently handle check-in and check-out processes for guests.
• Communicate effectively in both Arabic and English to assist guests.
• Respond promptly to guests’ inquiries and resolve any arising issues.
• Coordinate with housekeeping and maintenance to fulfill guest requests.
• Provide accurate information about hotel services and local attractions.
• Manage reservations and room assignments efficiently and accurately.
• Handle all guest complaints with professionalism and escalate when needed.
• Maintain a neat and tidy front desk area at all times.
• Assist in preparing and distributing guest invoices and bills.
• Maintain confidentiality of guests’ personal and financial information.
• Ensure all daily reports and logs are completed for management review.

Requirements

• Proficiency in both Arabic and English languages is mandatory.
• High school diploma or equivalent; hospitality certification preferred.
• Previous experience in the hotel or customer service industry is beneficial.
• Excellent communication, problem-solving, and multitasking abilities.
• Ability to work flexible hours, including nights and weekends.
• Strong interpersonal skills with a focus on customer satisfaction.
• Experience with hotel management software and reservation systems preferred.