Front Desk Agent - Arabic Speaker 15N25

We are seeking a friendly and professional Front Desk Agent who is fluent in Arabic to join our hospitality team. As the first point of contact for our guests, the Front Desk Agent plays a crucial role in ensuring a positive initial experience. This role involves managing guest services such as check-ins, check-outs, reservations, and inquiries. Our ideal candidate will possess exceptional communication skills, a keen attention to detail, and the ability to multitask in a fast-paced environment. If you are passionate about delivering excellent customer service and are looking to join a vibrant and multicultural team, we would love to hear from you.

Responsibilities

• Greet and assist guests upon arrival with a warm and friendly demeanor.
• Efficiently manage guest check-ins and check-outs, ensuring all details are correct.
• Handle and direct incoming phone calls to the appropriate departments.
• Maintain up-to-date knowledge of room availability, rates, and promotions.
• Resolve guest complaints and issues promptly and professionally.
• Accurately process transactions for room payments, adjustments, and refunds.
• Coordinate with housekeeping for special requests and room status updates.
• Provide guests with information about hotel facilities and local attractions.
• Ensure the front desk is tidy, organized, and well-stocked with necessary supplies.
• Assist in managing reservation systems and administrative tasks as needed.
• Adhere to all company policies, procedures, and safety protocols.
• Foster a positive working environment and collaborate with team members.

Requirements

• Proficiency in Arabic and English is required for this role.
• Previous experience in a hospitality or customer service role is preferred.
• Strong interpersonal and communication skills are essential for success.
• Ability to remain calm and effective in stressful or high-pressure situations.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Basic computer skills are required, with familiarity in reservation systems a plus.
• High school diploma or equivalent; higher education in hospitality is advantageous.