Front Desk Agent (225-1016)

The Front Desk Agent serves as the face of our organization, providing exceptional customer service and support to guests upon their arrival and throughout their stay. This role involves managing reservations, greeting guests, handling inquiries, and coordinating with other departments to ensure that all guest needs are met. The ideal candidate will possess excellent communication skills, a friendly demeanor, and a dedication to providing unparalleled service. With attention to detail and organizational prowess, the Front Desk Agent ensures that the hotel's lobby area operates smoothly, creating a welcoming atmosphere for all visitors. Candidates should be skilled at problem-solving and comfortable working in a fast-paced environment to ensure that guests have a memorable stay. Adapting to changing schedules and handling guest complaints with grace and efficiency are key components of success in this role. Join our team and help us maintain our reputation for outstanding hospitality.

Responsibilities

• Greet guests upon arrival with a warm and friendly demeanor at reception.
• Manage guest check-in and check-out processes according to hotel procedures.
• Answer and direct phone calls, messages, and guest inquiries promptly.
• Verify guest information and room rates during booking and check-in.
• Provide guests with information about hotel amenities, services, and local attractions.
• Coordinate room assignments and ensure rooms are ready for guest occupancy.
• Resolve guest complaints swiftly and effectively to ensure customer satisfaction.
• Keep the lobby area and front desk organized and stocked with supplies.
• Process reservations, cancellations, and modifications accurately using hotel software.
• Maintain cash drawer, balance daily transactions, and complete financial reports.
• Collaborate with housekeeping and maintenance to address guest requests and issues.
• Promote hotel loyalty programs and encourage guest participation in promotions.

Requirements

• Proven experience as a front desk agent or in a similar role.
• Excellent communication and customer service skills are essential for success.
• Proficient with hotel management software and Microsoft Office Suite.
• Strong organizational skills and ability to multitask effectively.
• High school diploma or equivalent qualification is required.
• Flexible with varying work shifts, including nights and weekends.
• Ability to handle stressful situations with professionalism and poise.