Front Desk Agent 11D25

As a Front Desk Agent, you will be the first point of contact for our guests, providing them with a warm welcome and efficient service. Your role is crucial in ensuring an exceptional experience from check-in to check-out. With a focus on hospitality and customer satisfaction, you must adeptly handle guest inquiries, process reservations, and maintain accurate records. A committed professional, you will work closely with other departments to address guest needs and resolve any issues that arise. This role demands excellent communication skills, a friendly demeanor, and the ability to manage multiple tasks with attention to detail in a dynamic environment.

Responsibilities

• Greet all guests with a friendly and welcoming demeanor upon arrival.
• Efficiently check guests in and out, managing the necessary paperwork.
• Answer phone calls promptly and direct inquiries to the appropriate department.
• Maintain an organized and tidy front desk area at all times during shifts.
• Assist guests in making reservations, modifications, and cancellations as needed.
• Handle guest complaints and resolve issues promptly with a positive attitude.
• Ensure accuracy of guest billing and promptly resolve any discrepancies.
• Coordinate with housekeeping and maintenance staff to address room issues immediately.
• Maintain updated knowledge about hotel services and local attractions for guests.
• Process payments securely by cash, credit card, or other accepted methods.
• Record all guest information accurately in our database management system.
• Adhere to all hotel policies and safety regulations for both guests and staff.

Requirements

• High school diploma or equivalent; additional hospitality education preferred.
• Proven experience as a Front Desk Agent or in a similar guest service role.
• Exceptional communication and interpersonal skills for guest interactions.
• Proficiency in using hotel management software and computer systems is required.
• Ability to work varying shifts including evenings, weekends, and holidays.
• Strong organizational skills with the ability to multitask efficiently under pressure.
• Positive attitude, enthusiastic, and committed to delivering excellent customer service.