Field Service Engineer - Pumps UAE

Celeros Flow Technology, LLC For over 140 years our products have helped ensure the safe, reliable operations of key industries. With a passion for precision and partnership, Celeros Flow Technology continues this heritage of high performance and dependability, providing mission critical, sustainable flow control solutions for our customers around the globe.

Celeros Flow Technology is looking for individuals with a voice and a vision. We embrace change, diversity and promote new ways of looking at old ideas. We seek talented professionals to join our world-class team of innovators in a global, collaborative & multi-cultural environment, where you will be challenged, supported, and inspired to be extraordinary.

General Summary

The Field Service Engineer will report directly to the Service Centre Manager – Abu Dhabi and will work on a diverse range of Celeros Flow Technology brands and products as well as third party equipment. The Field Service Engineer will partner with the Field Service and Workshop Teams (as necessary), to provide world class support and solutions to our customers by installing equipment, identifying and correcting equipment faults and by servicing, maintaining and refurbishing equipment at customer sites. The key requirements of this role are to ensure the smooth running of equipment at customer sites and to prepare reports accordingly. The position holder will primarily be required to undertake activities from external locations such as customer sites and will occasionally be required to undertake activities at the workshop in the Abu Dhabi Service Centre, as deemed appropriate.

The Field Service Engineer will have a working knowledge and experience of API Pumps, pump commissioning in the field, and pump workshop services.

Principal Duties And Responsibilities

• Lead the installation of new equipment at site.
• Coordinate with manufacturing facilities to prearrange documentation, parts and information required to enable efficient commissioning and installation of new equipment.
• Service equipment & perform equipment maintenance in accordance with customer service agreement.
• Troubleshoot equipment / system problems and provide technical support and guidance to customers.
• Perform emergency breakdown service for customers, on 24 hour per day 7 day per week basis.
• Interact with facilities on warranty related service work when on site, as necessary.
• Lead the inspection and / or removal of equipment from sites for transfer to the Service Centre as and when required.
• Lead investigations, either at sites or the Service Centre (as necessary) to quantify possible extent and source of reported operational problems.
• Disassemble equipment to identify and solve operational problems and to perform maintenance as necessary, install new parts or use agreed refurbishment techniques as necessary and then reassemble equipment.
• Produced detailed reports including digital photographs.
• Lead the re-installation of equipment at site.
• Perform the necessary condition monitoring and performance monitoring of equipment.
• Promote the use of Celeros FT original parts and the use of service agreements to customers.
• Create a positive work environment / relationship with colleagues and customers.
• Lead on-site field service teams, including Celeros FT Workshop Technicians and sub-vendors under the supervision of Celeros FT.
• Carry out inspections and QC activities to ensure all work meet the required standard.
• Provide assistance in the Service Centre Workshop as required.
• Proactively participate in operational activities for all Celeros Flow Technology brands and products to develop and expand knowledge and product expertise.
• Perform all duties in a safe manner and practice good housekeeping in the work area.
• Ensure adherence to all Corporate Environmental, Health & Safety guidelines and projects.
• KPI – METRIC
• On time delivery / adherence to internal SLAs for strip / inspections etc.
• Achieve on target results against planned working hours
• Achieve on target results relating utilization levels
• 100% on time compliance / Environmental, Health & Safety audits / 5S audits
• Reduction in non-conformances and customer complaints
  

Knowledge, Skills And Abilities

• Has working knowledge of pumps and associated equipment (such as mixers, gearboxes and valves) and has experience installing, repairing, servicing and maintaining the same.
• Thinks creatively and has in-depth engineering knowledge to identify barriers, apply knowledge and logic to solve problems and provide technical solutions.
• Has the aptitude to read and interpret documents such as engineering drawings, operating and maintenance manuals, safety rules, reports etc. and can write reports and correspondence.
• Is driven to achieve high-performance standards and is committed to helping the Company achieve its goals.
• Is focused on safety and delivery and has a strong awareness of what is required to achieve both simultaneously.
• Displays exceptional attention to detail and accuracy, even when handling multiple demands in a pressurized environment and has a proven track record of meeting high performance standards.
• Is hands-on, self-motivated and energetic with a clear sense of urgency and direction.
• Responds professionally to all inquiries and complaints (from both internal and external stakeholders) and remains calm and composed when under pressure / facing technical difficulties.
• Is a team player: committed, reliable, responsible, flexible, helpful, supportive, active listener / communicator.
• Works well within a team and independently, with little supervision, positively establishes relationships across multiple locations and copes well with working remotely from the team and other departments.
• Communicates effectively with groups and individuals (both internally and externally) and can tailor the approach to suit the level of technical competence.
• Communicates fluently (verbal and written) in English – essential
• Possesses a valid Driving License converted for use in the Middle East – essential
  
  

Education And Experience

• Vocational Qualification in Mechanical Engineering, Manufacturing or Assembly – essential
• Diploma / Degree in Mechanical Engineering, Manufacturing or Assembly – preferred
• Prior experience as a Field Service Engineer, within the Oil & Gas industry – preferred
• Junior Level, with 1-2 years related experience.
  
  

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Required daily to stand, sit, walk, talk, hear, and see (specific close vision abilities are required to perform computer work)
• Required occasionally to stoop, kneel, crouch and crawl
• Required daily to use hands and fingers and arms to reach (to operate a computer and telephone)
• Required occasionally to lift and/or move objects that are light to moderate
• Required occasionally to travel (usually by air or road so may be required to sit for extended periods)
  
  

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work with moderate noise (i.e. business office with computers, phone, and printers, etc.)
• Ability to work in an open planned office / individual office
• Ability to sit at a computer terminal for extended periods
• Ability to sit in a car or on a plane for extended periods
  
  

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

CELEROS FLOW TECHNOLOGY VALUES

All Celeros divisions are committed to the effective use of the Celeros Values. It is important that all employees understand and utilize these values when performing the duties of his/her position.

INTEGRITY: We work safely and respect our employees, business partners & environment. We always lead by example.

SPEED: In our mission to bring mission-critical flow control equipment to the world, energy in our actions & urgency.

ACCOUNTABILITY: We stand behind our actions and deliver on our promises.

PARTNERSHIP: We collaborate across our teams & our customers to win together. We rely on each other to deliver the best outcome & celebrate successes.

EXCELLENCE: We are passionate about being the best at engineering, manufacturing & maintaining mission-critical equipment. We seek quality & community improvement in every interaction.

QUALITY

Quality encompasses all aspects of Celeros’ business, and every employee shares the responsibility to prevent the occurrence of any nonconformity relating to product, process and the quality system. All employees have an obligation to identify and record any such nonconformity, and through designed channels, initiate and recommend solutions.

CELEROS Flow Technology is an equal opportunity employer.

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