Escrow Services Senior Officer

Visiting customers and the relevant authorities for new regulatory updates and maintaining business relationships & submitting call reports. 

To oversee all matters related to daily processes and transactions in coordination with escrow Operations unit and liaise with other departments where required. 

Handle and personalize service to escrow related customers and authorities.

To manage all escrow client complaints within agreed time frame.

Maintaining the interface with authorities and clients and acting as a coordinator and escalation point for parties involved. 

Coordinate and educate customers with escrow related payments and relays to the department concerned.

Familiarize institutional policies / procedures.

Keeping track of all incoming and outgoing transactions of escrow and creating monthly MIS and audit related reports.

Submit all mandatory reports monthly & quarterly to the regulatory authorities.

Assist in the coordination and support of audits and examinations.

Complete required training, resulting in understanding of all processing systems and procedures.

Identify process/system issues and work with support team to improve.

Handling customers UAE-wide to cater day-to-day customer’s need.

Maintain accuracy and efficiency.

MIS - Quality and reliability of reports weekly, monthly as and when required by Senior Management

Strictly follow ADIB’s Policy & Procedures, Central Bank’s Circulars and ADIB’s Compliance Requirement.

Participate in establishing and implementation of escrow system, enhancements, projects support, etc. 

Always maintain confidentiality.

Handle escrow agreements (review, secure approvals, customer concurrence and signoff) for the new onboard escrow projects/account