Engineer Service Desk

Job Description

Receive and understand issues related to hardware such as computers, laptops, printers, scanners, phones, and VoIP and software such as Intranet, LAN, and WAN.

Responsibilities

• Install and maintain security and anti-virus solutions, configure operating systems and software applications, backup devices, and suggest ideas for improving service desk functions and service delivery regularly.
• Resolve issues effectively and efficiently while tracking service-level agreements (SLAs).
• Record incidents correctly and categorize and prioritize them as per their team procedures.
• Carry out an assessment of issues thoroughly with end users to aid in the first point of contact problem resolution.
• Coordinate with vendors to resolve issues related to software, hardware, and network.
  
  

• Bachelor’s degree in computer science, Information Systems, IT Engineering or a related field. Masters degree is a plus
• Cisco certified network associate (CCNA).
• Excellent English. Arabic is an added advantage
• Minimum of 4-6 years of experience in a similar role
• Familiar with working on Windows 2003/Windows 2008, or Linux based distributions (preferably within a hosting environment).