Ecommerce Support - Talent Pool

Company Vision

To be the market leading cycling retailer, educator & experience provider in the GCC.

Company Mission

To grow the participation in Cycling and Triathlon to improve wellbeing and happiness.

Company Values

Excellence | Passion | Integrity | Innovation | Commitment

Role Purpose

The E-Commerce Support role is responsible for ensuring a seamless, accurate, and customer-focused online shopping experience on Wolfis.ae. This includes supporting order processing, updating product information, assisting with online customer queries, and coordinating with warehouse, sales, and marketing teams to ensure timely order fulfilment and a smooth user journey.

Responsibilities

Order Management & Fulfilment

• Process daily online orders and coordinate with warehouse/retail for packing and dispatch
• Monitor order statuses and proactively communicate with customers on updates or delays
• Handle returns, exchanges, and order-related queries in line with company policies
  
  

• Assist in uploading and updating product information (descriptions, specs, images, pricing)
• Ensure product categories, filters, and tags are correct and up to date
  
  

• Work closely with the warehouse, retail, and courier teams to ensure smooth fulfilment and accurate inventory
• Provide feedback and insights to improve website user experience and operations
  
  

• Support with tracking daily/weekly/monthly online sales and performance metrics
• Monitor stock levels for online only products and suggest replenishment when needed
• Assist with testing and launching new features or tools on the e-commerce platform
  
  

• 1–2 years of experience in an e-commerce, retail, or customer service role preferred
• Strong attention to detail, especially with data entry and product information
• Comfortable working with e-commerce platforms (e.g. Shopify)
• Excellent communication skills and customer service mindset
• Tech-savvy, organised, and eager to learn new systems
• Basic knowledge of Excel and/or order management systems
  
  

• A proactive problem-solver who loves improving online shopping experiences
• Highly organised and detail-oriented, with a passion for customer satisfaction
• Comfortable juggling multiple tasks in a fast-paced retail environment
• Collaborative and tech-driven with a hands on attitude