Back to listing

Director Client Management Unit

Talentmate

United Arab Emirates

29th April 2026

2604-1830-1310

Job Description

JOB PURPOSE

To manage account portfolios, including onboarding new to bank, and client relationships under the client management unit; improve service quality levels, maintain an ongoing client interaction to ensure that the team’s objectives are constantly met and its revenue targets achieved, while maintaining client satisfaction and portfolio credit quality.

KEY ACCOUNTABILITIES:

Policies, Systems, Processes & Procedures

Manage and ensure effective implementation of the functional policies, procedures and controls covering all areas of assigned department activity so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service.

Client And Market Analysis

Participate in the financial analysis conducted on clients and their respective industries/ markets to identify potential opportunities and risks.

Client Relationship Management

Originate new business opportunities with target clients across banking products where applicable
Examine & resolve credit, market and operational risk aspects of the transactions in collaboration with products and enablement units
Maintain the credit quality of the clients relationships within the Portfolio to an acceptable level set by the Bank’s management
Identify & develop cross selling opportunities and increase the cross-sell ratio with key clients.
Maintain a satisfactory audit on the portfolio
Learning & Development – Attend appropriate on and off-the-job training programs and ensure development and skill upgradation of team members.
Ensure that all internal processes for existing portfolio and NTBs are met in line with the Bank’s policies & procedures.
Adhere to process KPI’s and, ORM, BCP & Internal Audit requirements Support clients in their day-to-day banking requirements along with support functions [Operations, CAD, Client Services etc.] point of escalation to resolve any operational issue faced.
Submission of call reports along with noting and diarizing the action points for follow ups [internal and external constituents]
Submission of call reports along with noting and diarizing the action points for follow ups [internal and external constituents]
Support clients in their day-to-day banking requirements along with support functions [Operations, CAD, Client Services etc.] point of escalation to resolve any operational issue faced.
Ensure all clients’ files/documents are maintained and filed with CAD, LPM etc.
Ownership of KYC process (NTB and review/renewal) of accounts/assigned accounts under the unit, ensuring onboarding/review/renewals are completed within standards TAT to ensure consistency with the Bank’s KYC, AML policies and regulatory requirements.
The day-to-day management of low-revenue single product clients tagged under the CMU unit.
Work with the relevant units to exit relationships that are not within the IB classification and have no potential to grow and tagged under CMU
Manage the operational work regarding the accounts
Ensure compliance with regulatory requirements, internal policies in the client’s interactions and transactions

MIS And Reports

Review and analyse financial statements, MIS and reports to keep track of performance vs. budgets
QUALIFICATIONS & EXPERIENCE:

Minimum Qualification

Bachelor’s degree in Finance or related discipline;

Minimum Experience

5-10 years of experience in investment banking managing FIG client relationships.

Knowledge, Skills, And Attributes

Knowledge of the FIG client case, investment banking & wholesale banking products and services
Ability to work under pressure and adjust quickly to changing priorities
Ability to analyse and research information
Banking software systems proficiency
Data analysis and financial modelling skills
Computer proficiency, Data analysis and financial modelling skills
Strong Communication skills (written and verbal)

Job Details

Role Level:	Director	Work Type:	Full-Time
Country:	United Arab Emirates	City:	Abu Dhabi
Company Website:	https://www.bankfab.com/	Job Function:	Sales
Company Industry/ Sector:	Banking

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

Report

Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.