Customer Support Executive 30J25

A Customer Support Executive plays an essential role in maintaining excellent customer relationships by handling inquiries, resolving issues, and providing product information. In this dynamic position, you will engage with customers via various channels, such as phone, email, and chat, to deliver top-notch support. Your ability to understand and address customer needs efficiently and effectively is crucial in this role. You will be expected to adhere to company policies, suggest improvements based on feedback, and work closely with other departments to enhance overall customer satisfaction. Our ideal candidate prides themselves on their strong communication skills, patience, and commitment to delivering exceptional customer service.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints with empathy and professionalism.
• Maintain thorough and accurate customer records in the system.
• Communicate effectively with customers to understand their needs and queries.
• Provide accurate product information to assist customers in their decisions.
• Collaborate with team members to improve customer service processes.
• Identify and escalate complex issues to appropriate internal departments for resolution.
• Track and follow up on customer interactions to ensure resolution and satisfaction.
• Gather customer feedback and report to management for service improvements.
• Adhere to company procedures and guidelines to maintain service quality.
• Meet performance targets and contribute to team objectives and goals.
• Stay updated with product knowledge and industry trends relevant to the company.

Requirements

• Proven experience in a customer support or customer service role.
• Excellent verbal and written communication skills are essential.
• Strong problem-solving skills with a detail-oriented mindset are required.
• Ability to handle stressful situations calmly and effectively.
• Familiarity with CRM systems and practices is advantageous.
• Excellent time management and organizational skills are vital.
• Ability to work independently as well as in a team environment.