Customer Support Executive 29N25

The Customer Support Executive role at 29N25 is a pivotal position focused on delivering an exceptional experience to our valued customers. As a Customer Support Executive, you will be responsible for managing queries and resolving issues to ensure customer satisfaction and loyalty. The successful candidate will be an excellent communicator with an empathetic nature and a knack for problem-solving. You will interact with customers via multiple channels, including email, phone, and live chat, to provide timely and effective solutions. Your role will also involve collaborating closely with other departments such as sales and technical support to enhance overall customer experience and contribute to a continuously improving service offering.

Responsibilities

• Handle incoming customer inquiries across phone, email, and live chat platforms.
• Provide accurate and timely solutions to customer issues and complaints.
• Document and track customer interactions and resolutions in the CRM system.
• Collaborate with other teams to address complex service and technical issues.
• Proactively contact customers to follow-up on resolved issues as needed.
• Maintain an up-to-date knowledge of company products and services.
• Ensure that all customer interactions align with company policies and procedures.
• Identify trends in customer feedback and report insights to management for improvement.
• Assist in developing customer support processes and guidelines as required.
• Participate in training and development activities to enhance skills and expertise.
• Manage large amounts of incoming calls in a timely and efficient manner.
• Support customer onboarding by clearly explaining product features and benefits.

Requirements

• Bachelor's degree in Business Administration or a related field preferred.
• Previous customer service experience in a related industry is an advantage.
• Exceptional verbal and written communication skills are essential.
• Proficiency in using CRM software and customer support tools is required.
• Strong problem-solving skills and the ability to think on your feet.
• Ability to manage multiple tasks and work effectively under pressure.
• High level of patience and empathy when dealing with customer concerns.