Customer Support Engineer
Talentmate
United Arab Emirates
6th May 2024
2405-1-7809
Job Description
The Customer Support Engineer is responsible for providing technical support to customers. They will diagnose and resolve technical issues, answer inquiries, and assist with product installation and maintenance. Additionally, they will document and track customer interactions and provide feedback to the development team for product improvements.
Responsibilities
- Provide technical support to customers via phone, email, or chat.
- Diagnose and resolve software and hardware issues.
- Answer inquiries and address customer concerns.
- Guide customers through product installation and troubleshooting processes.
- Escalate complex issues to the appropriate internal teams.
- Document customer interactions and troubleshooting steps.
- Collaborate with the development team to resolve recurring issues and suggest product improvements.
- Provide timely and accurate feedback to customers.
- Stay updated on product features and enhancements.
- Assist with the development and maintenance of knowledge articles and support documentation.
Requirements
- Bachelor's degree in computer science, information technology, or related field.
- Proven experience in technical support or customer service.
- Strong knowledge of software and hardware troubleshooting.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced and customer-focused environment.
Job Details
| Role Function: | N/A | Work Type: | Full-Time |
|---|---|---|---|
| Role Level: | Mid-Level | Country: | United Arab Emirates |
| City: | Abu Dhabi | Number of Vacancies: | 1 |
| Job Category: | Engineering | Company Website: | https://www.talentmate.com/ |
| Skills & Expertise |
Good Communication Skill
Attention to detail
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What We Offer
- Health Insurance
- Visa
- Paid Annual Leaves
- Maternity and Paternity Leaves
About the Company
Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
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