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Job Description

As a Customer Service Representative, you will be responsible for providing excellent customer service to resolve inquiries, answer questions, and assist with product or service issues. You will communicate with customers through various channels, including phone, email, and chat. Your main goal will be to ensure customer satisfaction and maintain a positive company image.


  • Answer customer inquiries regarding products, services, and orders.
  • Resolve complaints and provide appropriate solutions.
  • Ensure timely and accurate responses to customer queries.
  • Document customer interactions and maintain accurate records.
  • Process orders, returns, and exchanges.
  • Collaborate with other departments to resolve complex customer issues.
  • Stay updated with products, policies, and promotions.
  • Identify opportunities for improving customer satisfaction and processes.


  • High school diploma or equivalent.
  • Proven experience in a customer service role.
  • Strong communication and problem-solving skills.
  • Excellent patience and empathy when dealing with customers.
  • Proficiency in using customer service software and tools.

Job Details

Role Function: N/A Work Type: Full-Time
Role Level: Mid-Level Country: United Arab Emirates
City: Abu Dhabi Number of Vacancies: 1
Job Category: Customer Service Company Website: https://www.talentmate.com/
Skills & Expertise
Good Communication Skill Attention to detail

What We Offer

  • Health Insurance
  • Visa
  • Paid Annual Leaves
  • Maternity and Paternity Leaves

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.


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