Customer Service Representative 28N25

As a Customer Service Representative at company 28N25, you will be at the forefront of delivering high-quality support and service to our valued customers. Your role encompasses a variety of tasks that include addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction through enthusiastic and personalized service. You will work collaboratively with other team members, utilizing your problem-solving skills to foster a positive customer experience. This position requires a dynamic individual who is passionate about helping others and can thrive in a fast-paced environment. Your contributions will be vital in maintaining our esteemed reputation for excellent customer service, as well as propelling the company's growth by retaining satisfied clients.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat platforms.
• Provide accurate, valid, and complete information by using the right tools.
• Identify and assess customers’ needs to achieve satisfaction and loyalty.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate with internal departments to provide feedback and expedite solutions.
• Follow communication procedures, guidelines, and policies at all times.
• Assist in the development of customer service policies and procedures.
• Proactively engage customers to build positive client relationships.
• Collaborate with team members to achieve better service levels and outcomes.
• Assist with product knowledge training and documentation for onboarding new team members.
• Contribute to sales by identifying opportunities to upsell or cross-sell products.

Requirements

• Proven customer support experience or experience as a Client Service Representative.
• Strong phone contact handling skills and active listening capabilities.
• Familiarity with CRM systems and practices is highly desirable.
• Excellent verbal and written communication skills required.
• Ability to multitask, prioritize, and manage time effectively in high-stress situations.
• High school diploma or equivalent; college degree preferred.
• Strong problem-solving skills and the ability to think critically on your feet.