Customer Service Representative (225-1001)

As a Customer Service Representative, you will be the first point of contact for our valued customers. Your role involves listening to customer needs, resolving inquiries, and providing exceptional service to ensure customer satisfaction. This position requires a strong commitment to understanding the customer’s needs and effective collaboration with team members to deliver solutions in a timely manner. You will play a critical role in building long-term relationships with customers and contributing to the company's reputation by providing a positive customer experience. This position demands excellent communication skills, a positive attitude, and the ability to handle challenging situations efficiently and professionally.

Responsibilities

• Respond promptly and professionally to customer inquiries, both over the phone and via email.
• Identify and assess customers’ needs to achieve greater satisfaction and timely resolutions.
• Build sustainable relationships and trust with customer accounts through open communication.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Understand and communicate information about products and services effectively to customers.
• Coordinate with team members and departments to provide quality service and meet customer needs.
• Identify trends in customer inquiries and propose improvements to enhance customer satisfaction.
• Exceed customer satisfaction standards and contribute to a positive team culture.
• Follow communication procedures, guidelines, and policies as required by the company.
• Explore and utilize available resources to handle various customer requests efficiently.
• Train and guide new customer service representatives on company protocol and procedures.

Requirements

• Proven customer support experience or experience as a Client Service Representative.
• Strong communication and presentation skills essential for effective team collaboration.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Patient and amicable disposition to handle customer grievances and delicate situations.
• A customer-oriented mindset with a focus on creating positive experiences for clients.
• Familiarity with CRM systems and practices to streamline customer interactions.
• A high school diploma is required; additional education or certifications are a plus.