Customer Service Executive 28O25

The Customer Service Executive is a pivotal role in ensuring that our clients receive the highest level of service and satisfaction. This position requires dedication, empathy, and exceptional communication skills to address a broad array of customer inquiries and concerns. As the first point of contact, you will be responsible for creating a memorable customer experience and upholding the company's reputation for excellent service. This role demands a proactive approach in understanding customer needs, resolving issues, and contributing to a culture of continuous improvement. The ideal candidate thrives in a fast-paced environment, shows a keen attention to detail, and possesses the ability to manage multiple tasks efficiently. If you are enthusiastic about helping people and solving problems, this is the role for you.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Identify customer needs and provide appropriate solutions or escalate issues as necessary.
• Maintain client records by updating account information and ensuring accuracy.
• Resolve product or service problems by clarifying complaints and explaining the best solutions.
• Keep records of customer interactions, transactions, comments, and complaints for ongoing reference.
• Engage in active listening to resolve customer conflicts and inquiries effectively.
• Provide customers with product and service information to promote additional company services.
• Collaborate with other departments to ensure customer satisfaction and adherence to company policies.
• Assist with placement of orders, refunds, and exchanges to enhance customer satisfaction.
• Stay updated on product knowledge to provide accurate information and alternatives.
• Educate customers on self-service tools to empower them in resolving basic issues independently.
• Collect customer feedback and share insights to improve overall service and product offerings.

Requirements

• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening capabilities.
• Familiarity with CRM systems and practices to maintain accurate customer records.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills in both written and verbal form.
• Ability to multitask, prioritize, and manage time efficiently in a dynamic environment.
• A bachelor’s degree in relevant field or equivalent practical experience preferred.