Customer Service Agent (225-927)

As a Customer Service Agent, you will serve as the face of our company, ensuring a seamless and satisfying experience for our clients. This role is pivotal in maintaining high levels of customer satisfaction and retention by addressing and resolving customer inquiries and issues. You will engage with customers through various communication channels, providing them with accurate information and guidance. Our ideal candidate is a problem-solver with excellent communication skills and a passion for service excellence. If you are dedicated, empathetic, and enjoy helping others, this role offers an opportunity to thrive in a dynamic and supportive environment. Join our team and contribute to delivering exceptional service experiences to our valued customers.

Responsibilities

• Respond promptly and effectively to customer inquiries via phone, email, and chat.
• Resolve customer complaints by identifying issues and providing suitable solutions.
• Document and update customer interactions and transactions in detail.
• Promote products and services by effectively communicating benefits to customers.
• Collaborate with team members and departments to resolve complex customer issues.
• Maintain a courteous and professional demeanor in all customer interactions.
• Provide customers with accurate information about product features and pricing.
• Meet individual and team performance targets to contribute to company goals.
• Handle customer returns and refunds in accordance with company policies.
• Participate in ongoing training to improve product knowledge and service skills.
• Collect and analyze customer feedback to enhance service quality and processes.
• Assist in developing customer service policies to improve customer satisfaction.

Requirements

• High school diploma or equivalent; additional education is a plus.
• Proven experience in a customer service role, preferably in a similar industry.
• Excellent verbal and written communication skills in English.
• Strong problem-solving skills and ability to manage stressful situations.
• Proficiency in using customer service software and Microsoft Office Suite.
• Ability to work flexible hours, including evenings and weekends as needed.
• Strong attention to detail and ability to multitask effectively.