Customer Service Agent 07J26

As a Customer Service Agent, you are the frontline representative of the company, playing a crucial role in managing and enhancing customer satisfaction. You will be responsible for resolving customer inquiries, guiding them in using company products or services, and ensuring a seamless, positive experience. Your communication skills and ability to empathize with customers will be valuable in handling complex situations and fostering strong customer relationships. This role requires a proactive attitude towards problem-solving and a commitment to upholding company standards. You will interact with a diverse range of customers, so patience and adaptability are key to succeeding as a Customer Service Agent.

Responsibilities

• Respond promptly to customer inquiries through phone, email, and chat.
• Resolve customer complaints efficiently while maintaining a positive attitude.
• Identify customer needs and provide appropriate solutions and alternatives.
• Maintain accurate records of customer interactions and transactions.
• Follow communication procedures, guidelines, and policies meticulously.
• Manage incoming calls and handle customer queries with professionalism.
• Provide product and service information to assist users in decision-making.
• Upsell additional services and products to existing and potential customers.
• Ensure communications align with the company’s voice and values consistently.
• Collaborate with team members to improve customer service processes continuously.
• Attend training sessions to keep up with product knowledge and service standards.
• Proactively reach out to customers to gather feedback and improve service quality.

Requirements

• High school diploma or equivalent qualification; additional education is a plus.
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening capabilities.
• Familiar with CRM systems and practices, with strong computer skills.
• Customer orientation and the ability to adapt and respond to different types of characters.
• Excellent communication and presentation skills in both verbal and written forms.
• Ability to multitask, prioritize, and manage time effectively under stress.