Customer Service Advisor (225-929)

The role of a Customer Service Advisor is pivotal in creating a seamless and positive experience for customers. As the first point of contact, you will be responsible for managing inquiries, providing relevant information, and resolving any issues that customers may face. You’ll need to exhibit excellent communication skills, empathetic understanding, and problem-solving abilities to deliver effective solutions. Commitment to customer satisfaction is vital, as is maintaining a professional demeanor in all interactions. The ideal candidate will be adept at using customer service software, capable of multitasking, and able to work efficiently in a fast-paced environment, always aiming to enhance customer relationships and company reputation.

Responsibilities

• Handle a high volume of customer inquiries via phone, email, and chat.
• Provide accurate information regarding products, services, and policies to customers.
• Resolve customer complaints in a timely and professional manner.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Process orders, forms, applications, and requests accurately and efficiently.
• Manage returns or exchanges according to company policies and procedures.
• Keep detailed records of customer interactions and transactions in a CRM system.
• Follow up to ensure that appropriate actions were taken on customer requests.
• Collaborate with team members and other departments to improve customer service.
• Identify topics for improvement and suggest process enhancements to management.
• Stay updated on product knowledge and new company offerings.
• Contribute to team meetings and training sessions to improve service quality.

Requirements

• Proven experience in a customer service or support role for one year.
• Strong verbal and written communication skills with excellent grammar.
• Demonstrated ability to handle difficult situations with calmness and professionalism.
• Proficiency using computers, including CRM software and Microsoft Office Suite.
• Exceptional organizational skills with a keen attention to detail.
• Ability to work independently and as part of a collaborative team environment.
• High school diploma or equivalent; additional qualifications are advantageous.