Customer Service Advisor (225-919)

As a Customer Service Advisor, you will play a vital role in ensuring that our clients and customers receive exceptional support and service. You will serve as the first point of contact, handling inquiries, complaints, and requests with professionalism and efficiency. Your primary goal is to resolve issues promptly while maintaining superior levels of customer satisfaction. Through your excellent communication skills, you'll help empower our customers with the knowledge they need about our products and services. Working as part of a dynamic team, you will have the opportunity to contribute to our friendly and inclusive workplace culture, allowing you to enhance your skills and grow in your career.

Responsibilities

• Handle customer inquiries and requests professionally and with a positive attitude.
• Respond to and resolve customer complaints efficiently and empathetically.
• Maintain accurate records of customer interactions, documenting issues and solutions.
• Provide detailed information about our products and services to customers.
• Identify customer needs and recommend appropriate products or services.
• Collaborate with other departments to ensure timely resolution of customer issues.
• Assist in the updating and maintenance of customer service processes and materials.
• Track and report on customer feedback and satisfaction metrics regularly.
• Participate in training sessions to enhance personal knowledge and service skills.
• Uphold the company’s values and standards during every customer interaction.
• Contribute to a positive team atmosphere and support peers as needed.
• Engage in ongoing learning and development opportunities within the organization.

Requirements

• Proven experience in a customer service or support role is essential.
• Exceptional communication skills, both verbal and written, are required.
• Ability to handle difficult situations with tact and professionalism.
• Strong problem-solving skills and a solution-oriented approach are necessary.
• Comfortable using computer systems and software applications for data entry.
• Ability to work independently as well as part of a collaborative team.
• High level of attention to detail and excellent organizational skills.
• A positive and approachable demeanor with a commitment to customer satisfaction.
• Flexibility to work various shifts, including weekends and holidays, as required.
• Strong multitasking abilities to manage diverse inquiries and tasks simultaneously.