Customer Care Executive

Job Purpose:

The Customer Care Executive is responsible for handling customer inquiries, resolving complaints, and providing accurate information about products and services. The role ensures a positive customer experience by delivering professional, timely, and effective support through phone interactions.

Core Responsibilities:

• Handle inbound and outbound customer calls professionally and efficiently.
• Respond to customer inquiries and provide accurate product and service information.
• Resolve customer complaints and escalate complex issues when necessary.
• Verify customer information and maintain accurate records.
• Complete call logs and reports in a timely manner.
• Identify customer concerns and communicate trends to management.
• Adhere to quality standards and customer service guidelines.

Required Background & Experience:

• 1-2 years of experience in customer service, call center, or a related role
• Diploma or equivalent qualification
• Strong communication and interpersonal skills
• Good problem-solving and critical-thinking abilities
• Proficient in MS Office applications
• Customer-focused mindset
• Ability to work independently and collaboratively in a fast-paced environment