Customer Care Executive 16F25

The role of a Customer Care Executive is pivotal in setting the tone for the customer experience within our company. You will be the primary point of contact between the organization and our clients, ensuring that all queries are addressed promptly and effectively. As a Customer Care Executive, you are responsible for maintaining customer satisfaction through excellent communication and interpersonal skills. Your role is critical in resolving any issues our clients may face, thereby enhancing the company’s reputation and retaining their loyalty. You should be able to handle complaints, provide appropriate solutions, and follow up to ensure resolution while always maintaining a friendly and positive demeanor. Success in this position requires keen problem-solving skills and an ability to thrive in a fast-paced environment.

Responsibilities

• Answer incoming customer inquiries in a courteous and professional manner.
• Coordinate with various departments to ensure customer queries are resolved promptly.
• Keep accurate, detailed records of customer interactions and transactions.
• Identify and assess customers’ needs to achieve satisfaction and meet key performance indicators.
• Provide accurate, valid, and complete information by using the right methods and tools.
• Handle customer complaints, provide appropriate solutions and alternatives within time limits.
• Follow up to ensure the resolution of customer issues and problems.
• Build sustainable relationships of trust through open and interactive communication.
• Meet personal/team qualitative and quantitative targets consistently.
• Prepare and distribute customer activity reports to management on a regular basis.
• Develop a comprehensive understanding of all company products and services offered.
• Engage in continuous learning and training opportunities for performance improvement.

Requirements

• Proven customer support experience or experience as a Client Service Representative.
• Strong phone contact handling skills and active listening abilities essential.
• Familiarity with CRM systems and practices is preferred.
• Excellent communication and presentation skills are required for this role.
• Ability to multitask, prioritize, and manage time effectively.
• High school diploma; a bachelor's degree is a plus but not mandatory.
• Customer orientation and ability to adapt/respond to different types of characters.