CRM Specialist

Key Responsibilities

• Conduct outbound calls to existing customers to follow up on service appointments, collect feedback, and assess overall satisfaction with Porsche aftersales services.
• Handle inbound customer inquiries regarding service schedules, vehicle maintenance, appointments, and other aftersales-related matters.
• Coordinate and schedule service appointments in close collaboration with the service team to ensure smooth and efficient service delivery.
• Maintain accurate and up-to-date customer information in the CRM system, including customer interactions, feedback, and service history.
• Regularly review and update customer contact details to ensure effective communication and follow-up.
• Address customer concerns and complaints promptly, escalating complex issues to the relevant departments for resolution.
• Analyse customer feedback and CRM data to identify trends, service improvement opportunities, and areas requiring additional attention.
• Support switchboard operations by directing incoming calls, connecting external callers to the appropriate employees, and responding to internal inquiries.
• Provide administrative and clerical support when required, including handling correspondence and assisting with departmental tasks.
• Communicate any operational challenges or concerns to the Supervisor and perform other duties as assigned by the Department Head or Manager.

• High School Certificate or equivalent.
• Minimum of 2 years of experience in a CRM, Customer Service, Call Center, or similar customer-facing role.
• Fluency in Arabic and English is essential.
• Computer literate, with good working knowledge of Microsoft Office and CRM systems.
• Excellent verbal and written communication skills.
• Strong customer service, interpersonal, and problem-solving abilities.
• Good organizational skills with the ability to manage multiple customer inquiries and follow-ups.
• Ability to handle customer concerns professionally while maintaining a customer-focused approach.

• Be part of the prestigious Porsche brand and its premium aftersales operations.
• Join an established automotive organization with a strong presence in the UAE.
• Work alongside experienced professionals in a customer-focused environment.
• Gain valuable exposure to premium automotive customer relationship management and aftersales operations.
• Benefit from opportunities for professional development and long-term career growth.