Credit Collections Officer 19O25

The Credit Collections Officer plays a critical role within the financial operations of an organization by managing and recovering outstanding debts owed to the company. This position demands a keen understanding of financial and accounting principles, excellent negotiation skills, and the ability to maintain strong customer relations while effectively managing collections. The Credit Collections Officer must ensure that delinquent accounts are handled in a manner that balances the recovery of outstanding amounts with the retention of customer goodwill. In an ever-evolving financial landscape, this role requires someone who is adaptable, proactive, and able to work both independently and as part of a team. The ideal candidate will have a strong background in credit and collections, exceptional analytical skills, and a customer-focused approach to debt recovery.

Responsibilities

• Evaluate customer's credit data and financial information to determine the creditworthiness.
• Monitor and manage assigned accounts to identify outstanding debts promptly.
• Communicate with customers via phone, email, and mail to collect outstanding payments.
• Negotiate payment terms and settlements with customers to resolve delinquent accounts.
• Maintain accurate and thorough records of all communications and transactions.
• Prepare and send detailed reports on collection activity and account status.
• Collaborate with other departments to provide collection insights and support.
• Implement legal measures such as repossession or litigation when necessary to recover debts.
• Ensure compliance with legal regulations and company policies during all collection processes.
• Review and recommend improvements to credit and collections processes and policies.
• Assist in developing and implementing strategies to minimize the risk of bad debts.
• Provide exceptional customer service while managing sensitive financial discussions.

Requirements

• Bachelor’s degree in finance, accounting, or related field is preferred.
• Proven experience in credit or collections within a corporate setting.
• Strong negotiation and communication skills to influence payment outcomes.
• Excellent organizational skills for managing multiple accounts efficiently.
• Proficiency in using accounting software and Microsoft Office Suite.
• Ability to analyze financial data and assess creditworthiness effectively.
• Familiarity with debt collection laws and best practices is essential.