Credit Collections Officer 17D25

As a Credit Collections Officer, you will play a critical role in managing and maintaining a healthy financial flow within the organization. Your primary responsibility will be to oversee the collections process, ensuring timely payments while maintaining positive relationships with our clients. You will utilize your exceptional communication skills and financial acumen to negotiate payment plans, resolve disputes, and minimize bad debts. This position requires a proactive individual with a keen eye for detail, strong analytical skills, and the ability to work collaboratively within a team. The role is crucial in protecting the company's assets, enhancing cash flow efficiency, and facilitating business growth. If you are assertive, organized, and able to balance firmness with diplomacy, this position offers an exciting opportunity to contribute to the success of the company.

Responsibilities

• Monitor and manage accounts receivable to ensure timely collections of outstanding balances.
• Maintain accurate and comprehensive records of all collection activities and negotiations.
• Develop and implement effective collection strategies to minimize bad debt exposure.
• Perform regular analysis of delinquent accounts to determine appropriate action plans.
• Collaborate with sales and customer service teams to resolve billing discrepancies.
• Negotiate payment arrangements and settlements with clients in a professional manner.
• Prepare and submit regular reports on collection status and activities to management.
• Respond to and resolve customer queries regarding their accounts promptly and effectively.
• Conduct credit checks on potential customers and assess creditworthiness for new accounts.
• Assist in training and mentoring junior collections staff when necessary.
• Stay updated on relevant laws, regulations, and industry best practices in debt collection.
• Initiate write-off procedures for uncollectable accounts following company policies.

Requirements

• Bachelor's degree in finance, accounting, or related field is preferred.
• Minimum of 3 years experience in credit collections or related roles.
• Strong negotiation and problem-solving skills with a customer-focused approach.
• Excellent communication skills, both written and verbal, are essential.
• Proficient in Microsoft Office Suite and familiar with accounting software.
• Ability to work independently and manage time effectively to meet deadlines.
• Strong analytical skills to assess customer credit profiles and financial status.
• High level of integrity and professionalism in handling sensitive financial information.