Concierge 19F26

Are you a friendly, detail-oriented professional with a passion for customer service? Our hotel is seeking a dedicated Concierge to join our team. As a Concierge, you will be the face of our establishment, welcoming guests, providing information, and ensuring an exceptional experience. Your role will be pivotal in creating memorable stays for our guests by providing personalized recommendations and handling requests with efficiency and charm. You will be the go-to person for guests requiring assistance, from reservations to local attractions. Your ability to anticipate guest needs and ensure their satisfaction is crucial. If you thrive in a dynamic, fast-paced environment and possess excellent communication skills, we encourage you to apply.

Responsibilities

• Greet all guests with a warm and friendly demeanor upon arrival.
• Provide guests with accurate and comprehensive information about hotel services.
• Assist guests with reservations, dining recommendations, and transportation arrangements.
• Coordinate and execute special requests to ensure guest satisfaction and comfort.
• Maintain a thorough knowledge of local attractions and events for guest recommendations.
• Handle guest complaints and resolve issues in a professional and friendly manner.
• Maintain an organized and visually appealing lobby and front desk area.
• Offer personalized services to meet the unique needs and preferences of guests.
• Ensure timely follow-up with guests to confirm their satisfaction with services delivered.
• Collaborate with other departments to ensure seamless guest experiences and service delivery.
• Keep accurate records of guest feedback, preferences, and any special instructions.
• Provide training and mentorship to new team members to uphold service standards.

Requirements

• High school diploma or equivalent; hospitality degree preferred.
• Proven experience as a concierge or in a similar customer service role.
• Excellent verbal and written communication skills in English.
• Strong knowledge of local attractions, dining, and entertainment venues.
• Exceptional organizational skills with an ability to multitask effectively.
• Professional appearance and demeanor that reflects company standards.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Empathy and patience to handle complaints and provide solutions diplomatically.
• Proficient in using hotel management software and other relevant technology.
• Strong attention to detail and dedication to providing quality customer service.