Colleague Experience Coordinator Reception

JOB DESCRIPTION

Join us at Miral Experiences!

Miral Experiences is a region’s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB™ Abu Dhabi, as well as cultural treasures like Qasr Al Watan.

We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether youre seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.

ROLE OVERVIEW

The CX team represents HR, supporting colleagues throughout their employment lifecycle and delivering a positive colleague and stakeholder experience. As brand ambassadors, they are often the first point of contact for new joiners and play a key role in shaping first impressions.

The HR Service Centre provides face‑to‑face, real‑time support for colleague queries in a welcoming and professional environment.

Key Responsibilities

• Act as the face of HR and brand ambassador through the HR Service Centre
• Provide face‑to‑face and helpdesk support to colleagues, resolving HR queries in real time
• Deliver an excellent colleague experience through professional, welcoming, and empathetic service
• Manage HR Operations inbox and service requests
• Maintain accurate HCM/HR system data and personnel records throughout the employee lifecycle
• Process HR transactions in line with policies, procedures, and legal requirements
• Ensure data accuracy, compliance, and confidentiality at all times
• Support office administration, PRs, stationery, and inventory management
• Demonstrate flexibility, teamwork, and cross-functional support across CX streams
  
  

QUALIFICATIONS, EXPERIENCE & SKILLS

Education & Qualifications

Essential

• High School Diploma or equivalent
  
  

Desirable

• Postsecondary education (optional but beneficial): Associate or Bachelor’s degree in Human Resources, Business Administration, or a related field
  
  

Essential

Years of Experience

• 1–2 years of experience working in Human Resources
  
  

Essential

Knowledge, Languages & Skills

• Personable and warm demeanor
• Strong interpersonal and customer service skills
• Adaptability, problem‑solving ability, and strong time management
• Empathetic and approachable nature
• Ability to work in a fast‑paced, fun, and busy environment while managing multiple deadlines
• Strong administrative skills (Excel, Word, PowerPoint)
• Strong spoken and written English skills
  
  

Desirable

• Oracle HRMS experience
• Proficiency in multiple languages
  
  

Shape the Future With Us

At Miral Experiences, we don’t just create world-class destinations - we create unforgettable memories for our guests and remarkable careers for our people.

From theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences. We’re driven by passion, powered by innovation, and committed to excellence in everything we do.

We’re looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, theres a place for you at Miral Experiences.

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