Cluster Sales Support Manager

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to:

Cluster Sales Manager, IAEN, UAE


Your Role And Responsibilities

In this role, you will have the opportunity to adapt and implement sales support strategy for a designated area in accordance with the global support strategy. Each day, you will ensure technical and commercial support for internal and external customers. You will also showcase your expertise by overseeing estimations, bids, and proposals ensuring alignment with ABB standards and targets and leading, developing, and coaching the Sales Support team to generate complete bids / estimations / quotations /techno commercial compliances based on customer specification, customer timelines and customer requirements around Process Automation & Safety (DCS, ESD, FGS, SIS, ICSS), Power Management Systems (PMS / ECMS), Clubbed Electrics, E-Houses, SCADA, Cyber security, Digital solutions, Energy market segments to achieve market competitiveness, enhance winning probability while gaining profitable business for the organization .

The work model for the role is: onsite/hybrid

This role is contributing to the Process Automation Energy Division in UAE Cluster.

You will be mainly accountable for:

• Sales Support Strategy & Performance Oversight: Develops, executes, and reviews the sales support strategy in line with the budget and annual operating plan, defines key targets, monitors progress, and initiates improvement actions to enhance customer support and satisfaction.
• Bid and Quotation Management: Leads the preparation of RFIs, RFQs, and all technical, financial, and project management aspects of bids and quotations, ensuring competitive offers aligned with market and customer conditions, and selecting the most effective sales approach.
• Risk & Compliance Oversight: Identifies risks in bids and contracts, supports bid/no-bid decisions, validates commercial, technical, legal, and pricing terms, and actively participates in project risk review processes in accordance with company policy.
• Vendor Coordination & Technical Support: Evaluates supplier offers for technical compliance, collaborates with Supply Chain Management, and ensures the Sales team receives necessary technical support during meetings, presentations, and negotiations with customers.
  
  

Our team dynamics

You will join a dynamic, talented, high performing, dedicated team, where you will be able to thrive.


Qualifications For The Role

• You have 15 plus years of experience in leading a team responsible for bids & proposals, tender evaluation and estimation in Process Automation & Safety (DCS, ESD, FGS, ICSS), Electrics, E-House solutions, Power Management System (ECS, PMS), Substation monitoring system (SAS l ECMS) and leading a Bids team .
• You are highly skilled in Process automation, Process Safety, Electrical solutions and familiar with the applications in Energy domain comprising of Oil and Gas, Power and Water segments.
• You have team management skills and have managed team comprising of both direct and indirect team members.
• You possess the experience and ability to understand customer specifications and requirements, knowledge on automation market, products and solutions. Studying the tender and coaching the team on identifying the areas of optimization, seeking customer confirmations by raising relevant techno-commercial queries and clarifications.
• You have knowledge of bidding process, risk identification, risk quantification, cash flow preparation and reviewing terms and conditions and engaging with various stake holders like Operations, Engineering, Supply chain, Legal and Contracts along with demonstrated a track record of dealing with bids for large projects and also in fast turnaround of complete and accurate bids.
• Degree in Instrumentation, Electrical, Electronics engineering or related field.
• Knowledge and experience of UAE and Kuwait customer requirements, RFQ’s and market would be an added advantage.
  
  

Whats in it for you?

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world.

Run What Runs the World.

#ABBCareers

#RunwithABB

#Runwhatrunstheworld


More About Us
ABB’s Energy Industries division is enabling safe, smart, and sustainable projects and operations for businesses across the oil, gas, chemicals, power generation, life sciences and

water sectors. Driving integrated solutions that automate, digitalize, and electrify industry we connect our people and technology to help our customers adapt and succeed. With

over 50 years domain expertise, we continue to innovate and reshape traditional approaches across the energy sector. Our technologies and solutions are designed to create value, improving operational efficiency and productivity, enhancing safety and minimizing risk. We support the development of new and renewable energy models - enabling energy efficient and low carbon operations across traditional industries.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

---