Clinical Governance Manager

MAIN PURPOSE OF JOB:

The Clinical Governance Manager provides leadership and oversight on clinical governance activities across the hospital to ensure compliance with regulatory standards, optimize patient safety, and manage clinical risks. This role is responsible for guiding and supporting business unit in the implementation of clinical governance policies, overseeing medicolegal cases, managing high-level clinical incidents, and mitigating risks. The Clinical Governance Manager collaborates closely with senior leaders, regulatory bodies, and clinical teams to create a robust culture of safety, quality, and accountability in patient care.

Eligibility: This position is restricted to qualified medical doctors. Applicants who do not hold a recognized primary medical degree are not eligible for consideration.

KEY RESPONSIBILITY AREAS:

• Clinical Complaints Management
• Mortality and Morbidity (M&M) or Similar Case Review
• Medico-Legal Case Management
• Regulatory Liaison (DOH)
• Patient and Family Engagement
• Physician Case Reviews and Peer Review
• Risk Management Support
• Reporting and Governance (Periodic Reports & Dashboards)
• Learning and Awareness

REQUIRED EDUCATION:

Essential: Recognized primary medical degree (MBBS, MBChB, MD or equivalent).

This is a mandatory eligibility requirement. Candidates without a primary medical qualification

will not be considered.

Desired: Master’s degree in Healthcare Administration, Law, or a related field;

Relevant certifications in healthcare risk

management or clinical governance are

desirable.

Certification in healthcare quality (e.g., CPHQ) or risk management is an advantage.

REQUIRED EXPERIENCE

Essential:

• a healthcare setting.
• Proven experience handling clinical complaints, M&M reviews, and medico-legal cases.
• Experience in conducting clinical audits, case reviews, and root cause analysis.
• Experience engaging with physicians and senior clinical leaders to obtain case reviews and peer reviews.

Desired: Previous experience and knowledge of the dynamics and challenges that exist within the healthcare industry coupled with exposure to working within a multi-location environment is highly desirable

REQUIRED JOB SKILLS AND KNOWLEDGE:

• Incident investigation and root cause analysis
• Ability to build exceptional client relationships
• Client engagement and experience principles
• Change management facilitation skills
• Application of project management principles
• Communication Skills – Verbal and Written
• Verbal and written communication skills in English (Arabic will be an advantage)
• Research and Design methodologies
• Clinical governance principles and best practice
• Clinical governance frameworks
• Clinical Governance and Risk Management
• Continuous improvement and quality assurance methodologies
• Data Reporting
• Knowledge of UAE laws and regulations and JCI standards
• UAE healthcare regulatory environment (DHA, DOH, JAWDA/Muashir, JCI, PDPL)