Clinic Support Assistant

A Clinical Support Assistant (CSA) plays a crucial role in healthcare settings by providing administrative and clinical support to healthcare professionals. They assist with patient care under the direction and supervision of a licensed healthcare professional, manage medical records, and ensure that clinical areas are prepared for patient treatments. CSAs work alongside nurses, doctors, and other staff to maintain the smooth and safe patient journey

Responsibilities

• Prepare and organize clinical areas (including waiting areas) for patient presence,  consultations and procedures.

• Provide non-interventional assistance to licensed healthcare professionals during medical examinations and treatments (eg. chaperoning, consumable/room preparation and turn around)

• When trained and competent, perform basic patient care tasks, such as helping with mobility, bed making and personal hygiene, all at the instruction and supervision  of the licensed healthcare professional.

• When trained and competent, ensure medical equipment is sterilized and cleaned and ready for use according to NMC Policy.

• Manage patient records, updating information and ensuring confidentiality and data protection.

• Schedule patient appointments and handle admissions/discharges, inclusive of follow up discharge phone calls

• Monitor inventory of medical supplies and restock as needed.

• Provide emotional support and clear communication to patients and families when required and following the instruction of the healthcare professional.

• Adhere to all safety, health, and infection control procedures.

• Speak up, if something isnt right.

• Maintain awareness of and comply with, the NMC Policies and Procedures

• Participate in all activities related to DOH/DHA/MOH/MOHAP and NMC Quality Improvement when required

• Uphold the regulatory and accreditation standards and which of them apply to their daily working practice

• Support in the escort of patients within and between departments

• Transport patient specimens in accordance to NMC Policy.

Strictly adhere to the regulator Scope of Practice.

Qualifications

• High school diploma or equivalent (some employers may require additional certification or training)