Client Relationship Manager 16F25

A Client Relationship Manager acts as the liaison between the company and its clients. This role involves establishing and sustaining robust relationships with clients, ensuring all client needs are met with precision and excellence. The manager is tasked with understanding the client’s unique requirements, addressing concerns, and providing solutions to foster trust and loyalty. They play a crucial role in client retention and satisfaction by coordinating with various departments to deliver unparalleled customer service. The ideal candidate is adept at communication, possesses stellar problem-solving skills, and is committed to enhancing client experiences. A Client Relationship Manager ensures that the client's voice is heard and their needs are prioritized across all organizational levels.

Responsibilities

• Develop and maintain long-term relationships with a portfolio of clients.
• Act as the primary point of contact for clients by addressing their needs.
• Ensure the timely and successful delivery of solutions in accordance with client objectives.
• Communicate with clients to understand and document project requirements.
• Develop new business opportunities and maintain relationship with existing clients.
• Prepare reports on account status to track and evaluate client satisfaction.
• Build and maintain a client communication schedule for regular follow-up.
• Address and mitigate any issues clients might have with services offered.
• Coordinate with internal teams to ensure consistent high-quality service delivery.
• Negotiate contracts and agreements to maximize profit and client satisfaction.
• Organize regular client meetings to review products and perform satisfaction assessments.
• Gather feedback and relay information to enhance product offerings and customer experience.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Proven experience as a Client Relationship Manager or a similar client-facing role.
• Excellent verbal and written communication skills to interact with clients.
• Strong problem-solving skills and the ability to handle challenging situations.
• Familiarity with Customer Relationship Management (CRM) software and tools.
• Adept in building strong business relationships and working collaboratively.
• Ability to manage multiple client accounts and projects effectively and efficiently.