This position will coordinate with the multidisciplinary team and any other appropriate and accredited healthcare provider in the provision of quality patient care, under the guidance and supervision of the Senior Case Coordinator. The case coordinator will coordinate appropriate providers and access appropriate services to progress the patient’s episode of care in a timely manner.
RESPONSIBILITIES
Maintains active communication with physicians, nursing, and other appropriate members of the multidisciplinary team for the appropriate patient care management.
Participates in regular communication and feedback with Senior Case Coordinator.
Manages evidence-Based Medical Necessary screening criteria in support of admission and continued stay reviews and communicates with payers as necessary
Determines Correct Level of care placement- utilization management
Provides accurate medical documentation and health insurance documentation
Facilitates resource utilization- ensuring the available funding meets the clinical needs
Acts as a liaison between clinician and revenue department
Identifies and resolves variances to clinical pathways and obstacles to discharge.
Consults from appropriate disciplines/departments as required expediting care and facilitating discharge.
Ensures patient care is rendered to the maximum stipulation based on the patient’s benefits under the Insurance contract without exceeding the providers’ provision for the cost of care
Monitors and intervening as necessary to achieve desired goals and outcomes for both the patient and the hospital
Assesses and intervenes to address psychosocial needs including patient, family and community and collaborates with social workers as appropriate
Supports physicians in relation to Clinical Documentation impacting Medical Necessity, Case Mix Index, and Severity of Illness
Monitors length of stay and resource use on an ongoing basis and discusses trends with Senior Case Manager
Assists in the collection and reporting of indicators including LOS, excess days, resource utilization, and readmission rates.
Acts as a patient advocate in facilitating education based on identified learning needs of the patient and/or those providing care and documents appropriately
Accountabilities:
Monitors the patient’s progress, intervening as necessary and appropriate to ensure that the plan of care and services provided are patient-focused, quality efficient, and cost-effective.
Plans utilization of resources and ensures the available funding meets the clinical needs
Facilitates along the Continuum of Care, monitoring against Clinical Pathway, and facilitation of transition plans
Ensures proactive discharge planning
QUALIFICATIONS
Educational Qualification:
Required:
Bachelor’s Degree in Nursing
Degree in Nursing (minimum two (2) years course duration) and Registration as a Registered Nurse from Canada, USA, UK, Ireland, South Africa, New Zealand, and Australia
Valid/Current national license.
BLS
Desired:
N.A.
Required:
Specialist Certifications:
Case Management Certification
Experience:
Required:
6 years’ experience in SSMC as staff nurse
OR
6 years of experience of which not less than 2 years in Case Management in a similar health care facility
Sheikh Shakhbout Medical City (SSMC), one of the UAE’s largest hospitals for serious and complex care, was established as part of the Abu Dhabi Economic Vision 2030 to elevate healthcare services in the emirate. Offering care across 46 specialties and seven departments, SSMC is recognised as a regional centre of excellence for tertiary medical care, providing holistic care through transformational patient-centric journeys. This is supported by integrating best practices in personalised health care, state-of-the-art technology, as well as education and research facilities. SSMC combines the best of local excellence and international expertise creating a hybrid of the world’s greatest healthcare talent.With 672 patient beds, 18 operating theatres, SSMC serves the UAE as both a Stroke and Burn Centre of Excellence and the leading Trauma centre, in Abu Dhabi. Guided by our primary value of putting patients first through advanced, personalised care, SSMC remains committed to the evolving healthcare needs of the community today, tomorrow and the future.
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