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Call Center Supervisor

Talentmate

United Arab Emirates

12th June 2026

2606-11649-240

Job Description

We are seeking an experienced Call Center Supervisor to join our team in UAE.

Requirements:

Native Arabic speaker
Excellent English communication skills
Minimum 3–5 years of experience in a Call Center Supervisor role
Proven experience managing and leading call center teams
Strong customer service and complaint-handling skills
Ability to monitor KPIs and team performance
Strong reporting, coaching, and problem-solving abilities
Proficient in Microsoft Office and call center systems

Key Responsibilities:

Supervise and support call center agents
Monitor daily operations and service quality
Handle escalated customer inquiries and complaints
Conduct team coaching and performance reviews
Prepare operational reports and performance analysis
Ensure achievement of departmental KPIs and targets

Job Details

Role Level:	Not Applicable	Work Type:	Full-Time
Country:	United Arab Emirates	City:	Abu Dhabi
Company Website:	http://www.alsahraa.ae	Job Function:	Call Center Operations
Company Industry/ Sector:	Truck Transportation

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About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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