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Call Center Agent

Talentmate

United Arab Emirates

6th February 2026

2602-11649-199

Job Description

Permanent
Work Location Abu Dhabi-Musaffah
Position: Call Center Agent
Salary: 4000-5000 AED per month

Job Description:

We are seeking a highly motivated and customer-oriented Call Center Agent to join our team in Abu Dhabi. The ideal candidate will have previous experience in a call center environment, preferably in the transportation industry, and be fluent in Arabic.

Responsibilities:

- Handle incoming calls from customers and assist with inquiries, complaints, and requests
- Provide accurate and timely information regarding transportation services, schedules, and pricing
- Process bookings and reservations for customers
- Maintain customer records and ensure all information is up-to-date and accurate
- Collaborate with other departments to resolve customer issues and ensure a seamless customer experience
- Follow up with customers to ensure their satisfaction and address any additional needs
- Meet and exceed individual and team targets for call volume, customer satisfaction, and sales
- Stay updated on company policies, procedures, and services to provide accurate information to customers
- Uphold a high level of professionalism and customer service at all times

Requirements:

Diploma or Bachelor Degree
- Minimum of 2-3 years of experience in a call center environment, preferably in the transportation industry
- Fluent in Arabic, both written and verbal
- Excellent communication and customer service skills
- Ability to multitask and work in a fast-paced environment
- Strong problem-solving and decision-making abilities
- Proficient in Microsoft Office and other relevant software
- Flexibility to work in rotating shifts, including weekends and holidays
- Must be able to work in Abu Dhabi, United Arab Emirates

Job Details

Role Level:	Not Applicable	Work Type:	Full-Time
Country:	United Arab Emirates	City:	Abu Dhabi
Company Website:	http://www.alsahraa.ae	Job Function:	Others
Company Industry/ Sector:	Truck Transportation

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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