Cafe Supervisor (225-1011)

We are seeking an experienced and enthusiastic Cafe Supervisor to join our team and contribute to the smooth and efficient operation of our vibrant cafe. The successful candidate will play a vital role in overseeing the day-to-day operations, ensuring that our valued customers receive exceptional service in a warm and welcoming atmosphere. As a Cafe Supervisor, you will be responsible for managing a team of dedicated staff, maintaining high standards of food and beverage quality, and ensuring compliance with health and safety regulations. If you have a passion for hospitality, enjoy working in a dynamic environment, and possess strong leadership skills, we would love to hear from you.

Responsibilities

• Supervise and coordinate the daily activities of cafe staff members efficiently.
• Ensure excellent customer service by monitoring staff interactions with patrons.
• Oversee inventory controls, including ordering supplies and managing stock levels.
• Train, mentor, and motivate staff to maintain high standards of work performance.
• Handle any customer complaints or issues promptly and professionally.
• Monitor and ensure compliance with health, safety, and sanitation regulations.
• Ensure that daily sales reports and cash handling procedures are accurately completed.
• Assist in the development and implementation of new cafe promotions and events.
• Coordinate staff scheduling, providing adequate coverage during peak times.
• Work closely with the kitchen staff to ensure timely food service delivery.
• Maintain cleanliness and organization of the cafe, ensuring a pleasant atmosphere.
• Conduct regular staff meetings to communicate updates, goals, and expectations.

Requirements

• Proven experience as a supervisor or team leader in a cafe or hospitality setting.
• Strong leadership skills with the ability to motivate and manage a team effectively.
• Exceptional customer service skills, with a friendly and approachable demeanor.
• Ability to manage multiple tasks and work under pressure in a fast-paced environment.
• Knowledge of health, safety, and sanitation protocols in a food service environment.
• Excellent problem-solving skills and the ability to handle difficult situations calmly.
• Availability to work flexible hours, including weekends, holidays, and evenings.