Cafe Supervisor 13F25

The Cafe Supervisor plays an integral role in ensuring the smooth and efficient operations of a vibrant cafe environment. The ideal candidate will lead and motivate a dynamic team to achieve excellent customer service and operational standards. This role involves overseeing day-to-day activities, managing staff schedules, handling customer queries, and ensuring that all operations are aligned with the cafe's goals and objectives. The Cafe Supervisor is responsible for maintaining high standards of food quality and cleanliness while working closely with management to maximize business potential. Strong leadership, communication, and organizational skills are essential to thrive in this role.

Responsibilities

• Coordinate daily activities and operations of the cafe to ensure efficiency.
• Supervise and motivate staff to achieve a high level of performance and service.
• Manage employee schedules to ensure optimal staffing during peak hours.
• Handle customer inquiries and complaints, providing solutions quickly and effectively.
• Ensure compliance with health and safety regulations as per local standards.
• Monitor inventory levels and order supplies to maintain stock availability.
• Assist with the hiring process, including interviewing and training new staff.
• Conduct regular staff meetings to update on procedures and policies changes.
• Evaluate staff performance and provide constructive feedback for improvement.
• Implement and oversee quality control measures to ensure service excellence.
• Prepare reports on sales and staff productivity for management review.
• Promote a customer-focused environment to boost customer loyalty and satisfaction.

Requirements

• Proven experience in a supervisory role within the hospitality industry.
• Strong leadership and team management skills to inspire and motivate staff.
• Excellent communication skills for effective interaction with staff and customers.
• Ability to handle stressful situations and resolve conflicts professionally.
• Flexibility to work various shifts, including weekends and holidays.
• Basic understanding of financial management and inventory control practices.
• Knowledge of health, safety, and food hygiene regulations is essential.