Cafe Manager 21N25

A Cafe Manager at 21N25 is responsible for overseeing the day-to-day operations of a bustling and vibrant cafe. This role requires a passion for hospitality, a strong understanding of the food and beverage industry, and exceptional leadership skills to manage a team effectively. The ideal candidate will be dynamic, organized, and dedicated to providing a welcoming environment for both customers and staff. You will be the driving force behind delivering excellent customer service, maintaining high standards for food quality, and ensuring that the cafe operates smoothly and efficiently. This position offers an exciting opportunity to work in a fast-paced environment where creativity and customer engagement are key.

Responsibilities

• Manage daily operations of the cafe ensuring efficiency and high performance.
• Supervise, train, and develop staff to provide exceptional service to customers.
• Maintain inventory levels and order supplies as needed to avoid shortages.
• Implement health and safety standards to comply with legal regulations.
• Create work schedules for staff and manage payroll effectively and on time.
• Resolve customer complaints and issues promptly to maintain satisfaction.
• Monitor financial transactions and create reports on sales and budgeting.
• Coordinate with vendors for timely procurement of quality products and ingredients.
• Organize promotional events to drive cafe sales and increase brand visibility.
• Develop and implement strategies to improve sales performance and profit margins.
• Ensure all equipment is in good working condition and schedule maintenance when needed.
• Foster a positive team environment and encourage a culture of continuous improvement.

Requirements

• Proven experience as a cafe manager or similar managerial role in hospitality.
• Outstanding leadership skills with the ability to manage and motivate a team.
• Excellent communication and interpersonal skills to interact with customers and staff.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Knowledge of food and beverage preparation, hygiene, and safety regulations.
• Experience with budgeting, financial management, and reporting for a business.
• Flexibility to work various shifts including weekends, holidays, and evenings.