Cabin Safety Performance Officer

Job Description

Ensure implementation of cabin safety standards and procedures by monitoring cabin crew compliance with safety, security, medical, emergency procedures and standards on-board Etihad airways aircraft.

Accountabilities

• Ensure cabin crew compliance with applicable GCAA regulations and procedures as per Operations Manual Part A (OM-A) and Safety and Emergency Procedures Manual (SEPM) in coordination with relevant departments and stakeholders.
• Develop and produce revisions for the SEPM & Cabin Crew Quick Reference Handbook (CCQRH) based on regulatory and operational requirements under the guidance of MCSO. Ensure acknowledgements for all revisions issued are received from all cabin crew and records maintained as per Quality approved processes.
• Conduct research into the development of new safety procedures &/or update existing procedures based on industry best practice while maintaining regulatory compliance. Communicate new/updated procedure and incorporate into manuals and update the Pre-flight Safety Briefing questions as per SEPM/OM-A revisions.
• Conduct investigations on cabin crew safety performance, cabin operations audit findings and other cabin safety matters whenever required, in coordination with Corporate Safety Department (as required), In-flight Performance & Operations and other relevant stakeholders. Provide recommendation and/or corrective actions to prevent incident reoccurrence and for the improvement of cabin crew safety performance.
• Conduct risk assessments as part of Change Management (prior to any major change in processes and procedures, implementation of new equipment, etc.), liaise with relevant stakeholders and ensure mitigations are agreed upon prior to implementation.
• Manage the processing of all passenger-related Health & Safety Reports (HSRs), highlight hazards and risks to the operations, and ensure that trends arising from the analysis of HSRs are addressed with the relevant department for the improvement of cabin safety.
• Produce required reports and produce the monthly safety highlights to address commonly reported issues or trends to promote cabin crew safety awareness.
  
  

Qualifications

Have comprehensive knowledge of:

• Applicable UAE safety and operational regulations
• Etihad’s operational manuals
• Etihad’s cabin procedures
• Have familiarity with management and safety systems in the area of aviation.
• University degree or Diploma preferably in management or cabin crew licence.
• Ability to communicate in verbal and written English.
• Ability to understand regulatory information.
• Leadership and teamwork skills, with the ability to give clear direction.
• Holds or have held a valid cabin crew licence and the associated ratings appropriate to a type of operation conducted by the company.
• SMS training
• Minimum five years’ experience in a Cabin Crew role with at least 2 years’ experience in supervisory level desired.
  
  

Additional Information

Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.

To learn more visit www.etihad.com

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Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.

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