Cabin Cleaning Supervisor

Job Summary

The Cabin Cleaning Supervisor supervises Team Leaders and cabin cleaning teams across assigned shifts. The role is responsible for ensuring high-quality cabin appearance standards, efficient resource utilization, on-time turnaround performance, safety compliance and effective coordination with airline representatives and operational stakeholders.

Key Job Accountabilities

• Supervise Team Leaders and cabin cleaning teams to ensure efficient shift operations and service delivery.
• Manage manpower, equipment, and consumable allocation to meet operational requirements and turnaround targets.
• Monitor cleaning quality, productivity, and performance KPIs, taking corrective action when required.
• Lead disruption management, service recovery activities, and resolution of operational issues.
• Conduct quality reviews, investigate recurring service failures and implement corrective actions.
• Coordinate with airline representatives and internal stakeholders on operational priorities and service delivery.
• Prepare shift reports covering performance, resource utilization, incidents, and service outcomes.
• Ensure compliance with safety, security, hygiene, chemical handling, and waste management standards.
• Coach and support Team Leaders to enhance team performance and operational effectiveness.

Qualifications & Experience

• High School Certificate or equivalent required; qualification in Aviation, Hospitality, Facilities Management, Operations, or a related field preferred.
• Minimum 5 years of experience in aircraft cabin cleaning, airport operations, or a similar operational environment.
• Previous Team Leader or Supervisory experience in a shift-based operation.
• Experience managing teams within time-critical aircraft turnaround environments.
• Good understanding of cabin cleaning procedures, quality inspection standards, safety, hygiene and security requirements.
• Proficiency in English (written and verbal); additional languages are an advantage.
• Willingness to work rotating shifts, weekends and public holidays.

Skills & Competencies

• Strong knowledge of aircraft cabin cleaning operations and airline service standards.
• Effective workforce planning and resource allocation skills.
• Ability to monitor quality, productivity and compliance through operational data.
• Strong leadership, coaching, and team management capabilities.
• Excellent communication and stakeholder management skills.
• Sound decision-making, attention to detail and ability to perform under pressure.
• Strong problem-solving and service recovery skills in a fast-paced operational environment