AVP And Team Leader Liabilities - NTB Coverage DXB

Financial

Key Accountabilities:

Support the team to achieve sales and revenue objectives for all Products as per set business plan

• Support the team to achieve monthly& annual set KPI objectives
• Help the team by providing leads and distribute it
• Distribute the team to different area to make sure maximum utilization of the market
• Ensure x-sell opportunities are being tracked and sent accordingly
• Maintain Daily Sales Reports on sales performance
  
  

Customers

Be commercially effective in the role and consistently keep customer/client as focus & ensure excellent customer service by delivering quality client on-boarding experience.

• Maintain and enhance relationship with key clients and increase share of wallet
• Monitor the performance of all clients on boarded by the team members and be responsible for quality of CDD and documentation.
• Keep close monitoring on the market and update the manager
• Ensure thorough knowledge of all product, policies and processes in order to achieve superior client on boarding experience
• Call random clients and make sure proper information and services is provided
• Understand and resolve/escalate customer redresses to ensure timely resolution
  
  

Learning & Growth

Participate in the assigned People Development and L&D programmes. Take accountability for own development by active enrolment and participation with close coordination with respective Team

• To ensure participation in assigned training, Learning & Developemet programmes
• Awareness to competition offerings and offer suggestions to line manager to improve product/ processes
  
  

Internal Processes

Ensure implementation of prescribed Sales & Compliance processes as per Banks policies.

Implement governance & controls to proactively identify, manage and minimize/mitigate potential losses to the franchise within respective Area.

• Adhere to Risk Control Assessment process across all areas of Business Banking Department - Selling, Client Onboarding,Fraud Control,Client Application & KYC Documentation etc
• Adherence to all prescribed internal processes to ensure satisfactory Audit Ratings by adherence of all prescribed processes
• Ensure to bring quality and right customers to the franchise.

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