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Associate End User Services - Quality

Talentmate

United Arab Emirates

29th April 2026

2604-1830-1407

Job Description

Specific Accountability

Technical Responsibilities

System Maintenance & Troubleshooting – Diagnose and fix hardware, software, and network issues.
System Installation & Configuration – Set up computers.
Software & Hardware Upgrades – Keep IT systems updated and recommend improvements.
Keep up with the latest technology to provide efficient solutions.

Customer Care Responsibilities

Assist users with IT problems to ensure minimal downtime.
Explain possible solutions and involve customers in decision-making when appropriate.
User Training & Education – Teach employees how to use new software or devices effectively.
Clear Communication – Explain technical issues in simple terms to non-technical users.
Customer Feedback Handling – Gather and respond to user feedback to improve IT services.

Collaboration & Continuous Improvement

Research & Development – Stay updated with new technology trends and best practices.
IT Policy Implementation – Ensure compliance with company policies and IT standards.

Job Details

Role Level:	Entry-Level	Work Type:	Full-Time
Country:	United Arab Emirates	City:	Abu Dhabi
Company Website:	https://www.bankfab.com/	Job Function:	Quality Assurance & Control
Company Industry/ Sector:	Banking

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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