Associate - Customer Support (225-909)

As an Associate - Customer Support, you will serve as the frontline for our customer service operations, ensuring that all customer interactions are handled professionally and efficiently. You will be required to resolve customer inquiries and issues, offering prompt assistance via multiple communication channels including phone, email, and live chat. You will play a crucial role in maintaining customer satisfaction and loyalty by providing tailored solutions and support. This position demands excellent communication skills, patience, and a customer-centric approach. By joining our team, you will become part of a dynamic environment that values collaboration, growth, and customer success.

Responsibilities

• Handle incoming customer inquiries with professionalism and empathy across various channels.
• Provide accurate information and solutions to customers in a timely manner.
• Document customer interactions and maintain detailed records of all communications.
• Identify customer needs and offer appropriate recommendations or escalate issues as required.
• Follow up on customer complaints to ensure prompt resolution and ensure satisfaction.
• Collaborate with internal teams to address customer concerns and improve service quality.
• Maintain up-to-date knowledge of our products and services to better assist customers.
• Participate in training sessions to enhance skills and knowledge in customer support.
• Contribute to the creation and improvement of customer support policies and procedures.
• Meet or exceed performance targets in areas such as response times and customer satisfaction rates.
• Provide feedback to management on recurring customer issues and potential solutions.
• Ensure compliance with company policies and legal regulations while interacting with customers.

Requirements

• High school diploma or equivalent is mandatory for consideration.
• Prior experience in a customer support or service role is preferred.
• Excellent verbal and written communication skills are required.
• Strong problem-solving abilities and attention to detail are essential.
• Ability to multitask effectively in a fast-paced work environment.
• Proficiency in using customer support software and Microsoft Office Suite.
• Strong interpersonal skills with the ability to build rapport with customers.