Assistant Branch Manager

JOB SUMMARY

The assistant Branch Manager is responsible for effectively supervising the retail sales area to deliver targets, offer a high level of customer service, and create a challenging and healthy environment where staff can develop. The role is expected to manage staff to achieve a cross sell ratio while supporting overall branch performance and customer satisfaction. 

KEY RESPONSIBILITIES

• Ensure adequate staffing of retail sales department and raise any concerns to BM.
• Provide input on CSOs performance to the BM.
• Provide coaching, mentoring and guidance to CSOs.
• Support BM in implementing retails sales change initatives. 
• Actively sell/ cross sell asset and liability products to new and existing customers.
• Ensure retail sales performance meets KPI targets as per customer segments.
• Supervise CSO performance by participating in and leading daily retial sales team meetings.
• Attract new customers to branch through personal relations and existing customer referrals.
• Monitor CSO daily operations and provide necessary authorizations. 
• Support CSOs by serving customers during peak times. 
• Assign tasks failry to staff so that no work is left pending at day end. 
• Ensure that activities adhere to aduit, risk, legal and policy requirements. 
• Provide direct coaching, mentoring and gudiance to CSOs.
• NPS: Ensure assigned NPS target is achieved by representing FAB vales and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.

• Work closely with BM to determine how to best achieve sales targets and determine the best way to allocate targets among CSO staff.

   

REQUIREMENTS / QUALIFICATIONS
 

• Bachelors degree in any discipline. 

• 10 years relevant experinece in the banking sector with at least 5 years in similar positions of progressively increasing managerial responsibilities in the branch network function.