Assistant Banquet Manager

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,

Join us and become a Heartist®.

Job Description

The Assistant Banquet Manager is responsible for overseeing all banquet and event operations, ensuring exceptional guest experiences in line with Novotel brand standards.

• Plan, organize, and supervise all banquet events, including conferences, weddings, meetings, and social functions.
• Coordinate with Sales, Kitchen, and other departments to ensure seamless event execution.
• Conduct pre-event briefings to communicate event details, service standards, and guest expectations.
• Ensure timely setup, service, and breakdown of banquet venues according to event orders (BEOs).
• Handle guest feedback and resolve issues promptly to maintain high satisfaction levels.
• Lead, supervise, and motivate the banquet team to deliver high-quality service.
• Recruit, train, schedule, and evaluate banquet staff in line with operational needs.
• Ensure team members are well-versed in-service standards, grooming, and safety procedures.
• Foster a positive and professional work environment.
• Ensure compliance with hygiene, health, and safety regulations at all times.
• Maintain cleanliness, equipment readiness, and proper storage of banquet supplies.
• Enforce company policies, brand standards, and service excellence guidelines.
• Liaise with clients, event organizers, and internal stakeholders to ensure requirements are met.
• Review and execute Banquet Event Orders accurately.
• Maintain clear communication between front-of-house and back-of-house teams.
  
  

• Degree or diploma in Hospitality Management or a related field preferred.
• Minimum of 3–5 years of experience in banquet or event operations, with at least 1–2 years in a managerial role.
• Strong leadership, organizational, and communication skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Knowledge of food safety standards and event service protocols