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Analyst - Emiratised Role

Talentmate

United Arab Emirates

19th May 2026

2605-1830-1676

Job Description

Create process documentation/workflows, knowledge articles and self-service guidance for IT Services
Collect and document of business requirements for project and process improvement/automation efforts
Facilitate process workflow modeling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases
Review information and trends to ensure that the output of processes are achieving the desired results and that services are meeting agreed-upon service levels
Conduct maturity assessments against the process activities to highlight areas of improvement or concerns
Identify issues and risks
Bring inconsistencies and problems to the attention of management
Participate in the problem resolution
Track major incident management process and ensure adherence of the process and escalation requirements within the various support and delivery areas
Prepare incident details for post-mortem incident reviews
Extract reports and provide a high-level analysis of data for review.
Good team player with the ability to work very effectively in a collaborative and team-oriented manner with other team members. Must have initiative and a positive work attitude and must be a quick learner with a zeal for self-learning. Must be confident, eager and willing to take on new challenges. Must be cooperative with good interpersonal, negotiation and conflict resolution skills.
Good written and oral communication skills. Direct customer communication experience would be an advantage
Hands-on experience with data visualization
Practical experience generating process documentation and reports
Comprehensive experience in business change through analytical skills
Collaborates with team to create high-quality deliverables
Identifies trends and uses robust data for suggesting areas of improvement in process and deliverables
Collects and monitors results of various team initiatives
Assists in building practice framework and guidelines
Identifies trends and uses robust data for suggesting areas of improvement in process and deliverables
Collects and monitors results of various team initiatives
Experience with best Project management methodologies (Agile, waterfall, Iterative)
Understanding of Design thinking practices
Understanding of Cloud / AWS platforms

QUALIFICATIONS & EXPERIENCE:

A University degree in Computer Science and/or equivalent experience.
2-3 years of experience in
Proficiency in Statistical languages, statistical software
Proficient technical writing capabilities and Sufficient analytical skills

Job Details

Role Level:	Not Applicable	Work Type:	Full-Time
Country:	United Arab Emirates	City:	Abu Dhabi
Company Website:	https://www.bankfab.com/	Job Function:	General Management
Company Industry/ Sector:	Banking

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