Account Manager - Logistics (225-1014)

The role of an Account Manager in the logistics sector is pivotal for maintaining and enhancing the relationships between customers and the logistics teams. This position requires a professional who can manage accounts efficiently, ensuring that the clients' logistics requirements are met with precision and in a timely manner. The Account Manager will act as the primary point of contact for clients and will be responsible for managing client accounts, addressing client concerns, and facilitating the logistics process smoothly. This role demands someone with excellent communication skills, an aptitude for solving complex issues, and the ability to work effectively under pressure. Successful candidates will be expected to drive business growth by enhancing client satisfaction and streamlining logistics operations to best meet the client's transportation requirements.

Responsibilities

• Manage a portfolio of client accounts within the logistics sector.
• Develop and maintain long-term relationships with key stakeholders.
• Ensure timely and accurate delivery of logistics services to clients.
• Act as the primary point of contact for all client logistics inquiries.
• Coordinate with internal teams to solve client-specific logistics challenges.
• Implement client feedback to improve service delivery and client satisfaction.
• Analyze client needs and provide tailored logistics solutions.
• Prepare reports and present them to management and clients as required.
• Address and resolve client complaints promptly and effectively.
• Monitor market trends to identify new business opportunities.
• Provide clients with information regarding service enhancements and upgrades.
• Ensure compliance with all relevant customs and shipping regulations.

Requirements

• Bachelor's degree in Business, Logistics, or related field required.
• Proven experience as an Account Manager in the logistics industry.
• Excellent communication and interpersonal skills are essential.
• Strong problem-solving skills and attention to detail are required.
• Experience in managing client accounts and building customer relationships.
• Ability to work under pressure and meet tight deadlines.
• Proficient with logistics management software and tools.
• Knowledge of customs, shipping laws, and regulations is an advantage.